News - Call Center
It’s Time to Rethink Customer Authentication
Published Mon, 11/08/2021 - 05:00
Brett Beranek at Nuance explains why it’s time to rethink customer authentication.
Healthcare Organizations Must Reimagine the Patient Experience
Published Fri, 11/05/2021 - 18:00
Greg Miller at Talkdesk explains how digital technology has given consumers more choices than ever before, and with those choices have come growing expectations for a superior customer experience.
How Gamification Can Help Call Centres Operate More Efficiently
Published Tue, 10/19/2021 - 17:00
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better.
