Elisabeth De Longeaux at Odigo explains that today, beyond the technological feats of AI, automation and the cloud, the focus of contact centre managers should remain on customers.
News - Call Center
How to Build a QA Form for Call Center Monitoring
Published Fri, 11/12/2021 - 05:00
When you consider the value consumers place on customer service, it’s easy to see why call quality monitoring is an integral part of call centre workflow. You might even say it is the lifeblood of a call centre operation.
Take Off the Blinders – Your Customers Have Already Engaged
Published Thu, 11/11/2021 - 05:00
Tamsin Dollin at NICE CXone explains how your customers have already engaged with your business before engaging your contact center
I bought a new “assemble-it-yourself” desk and chair last month to better accommodate my work-from-home lifestyle. Sitting on a dining room chair all day was taking its toll on my back.
Can We Engineer More Inclusive Customer Service
Published Thu, 11/11/2021 - 05:00
Kezia Downing at Talkdesk explores if we can engineer more inclusive customer service with next-gen AI voice assistants.
Customer Engagement with Businesses Change Forever
Published Wed, 11/10/2021 - 05:00
Vonage has announced new research revealing that about half (47%) of consumers worldwide have increased their use of digital channels to engage with businesses and service providers over the past 12-18 months and 87 percent expect to maintain or increase this level in the next 6-12 months.
