Young people want open discussion, inclusivity, and meaningful experiences. Use these tips to provide your young members with an online space that engages them.
It’s no surprise that the next generation of association members and professionals assumes they’ll be online a lot for their career development. But Generation Z is looking for a particular virtual experience: to be a part of...
What Does Generation Z Look For in Online Communities?
Published Fri, 08/06/2021 - 01:00
Source: https://associationsnow.com/2021/08/generation-z-look-online-communities/
Sponsored “In-Person Survival Kit” Welcomes Attendees Back to Event
Published Fri, 08/06/2021 - 01:00
When the Ohio Society of Association Executives held its first in-person meeting in more than a year, a sponsor developed survival kits to include in all attendees’ swag bags. Attendees loved the kits, which provided recognition for the sponsor and nondues revenue for the association.
As associations start to welcome people back to face-to-face events, it’s important that they make...
Source: https://associationsnow.com/2021/08/sponsored-person-survival-kit-welcomes-attendees-back-event/
Flexible Workspaces – Alternative Work Options
Published Fri, 08/06/2021 - 01:00
Dave Salisbury outlines the importance of flexible workspaces and the need for alternative work options.
After my service-connected injuries went crazy in 2010 and my nerves decided I needed to be a “bobblehead doll,” I quickly realized there was a need for alternatives to commuting to an office every day and working as a traditional employee.
However, alternatives to conventional...
Source: https://www.callcentrehelper.com/flexible-workspaces-alternative-work-options-183969.htm
How to Recognize, Reduce, and Repair Customer Service Burnout
Published Thu, 08/05/2021 - 16:00
“I was working longer and longer hours just to keep up.”
“The tiniest thing would set me off.”
“I felt trapped and helpless.”
“I had a sense of tunnel vision.”
“I told my manager, and all they said was, ‘You’re doing a good job, don’t worry about it.’”
“I get to the point where I just don’t want to do anything. A snowball of apathy.”
“I came back from sabbatical, and the...
Source: https://www.helpscout.com/blog/customer-service-burnout/
Why You Need to Implement Proactive Monitoring?
Published Thu, 08/05/2021 - 13:00
In this blog Josh O’Farrell at Spearline explores why businesses need to implement proactive monitoring.
Poor audio quality can impact customer service. Like many businesses, you may depend on international inbound telephone services for your contact centre, or on outbound calling to drive new sales.
Those telephone services are mission-critical and Spearline helps its customers through...
Source: https://www.callcentrehelper.com/need-to-implement-proactive-monitoring-186197.htm
