With the events of 2020 requiring millions of workers to transition to working from their homes, many businesses have been forced to reconsider their definition of a workplace and how managers can effectively monitor, coach and communicate with remote and at-home workers.
As an increasing number of contact centres transition to working from home and coworking environments, the challenges...
Key Considerations for Optimizing the Mobile Workforce
Published Thu, 08/26/2021 - 02:00
Source: https://www.callcentrehelper.com/optimizing-mobile-workforce-188829.htm
A Surge in Members Is Great, But How Do You Keep Them?
Published Wed, 08/25/2021 - 02:00
Figuring out how to hold on to a record number of new members sounds like a good problem, but it requires a long-game strategy. The American Nurses Association shared tips during #ASAE21 about its success in crisis—and how to sustain it.
Crises are not one-offs. They never stop and—just to make it interesting—you rarely get a heads-up on when the next one will strike. This is why it’s good to...
Source: https://associationsnow.com/2021/08/a-surge-in-members-is-great-but-how-do-you-keep-them/
What is Call Center Burnout and How to Overcome It?
Published Tue, 08/24/2021 - 16:00
The career of a call center agent is often short-lived, with research suggesting that call center workers aged between 20 and 34 years old stay with an organization only about one year on average.
Many of those working in call centers experience high levels of stress, which all too often leads to call center burnout.
The high expectations and pressures put on call...
Source: https://www.freshworks.com/freshcaller-cloud-pbx/call-center-talk/call-center-burnout-blog/
Five Ways to Get Better at Small Talk
Published Tue, 08/24/2021 - 14:00
Small talk is necessary—some might say a necessary evil—for association professionals looking to expand their networks. Though you may never learn to love small talk, you can learn to use it more effectively. Start with these five tips.
“Hot enough for you?” “So, what do you do?” “Are you from around here?”
If these questions make you cringe, you’re not alone. Plenty of people dislike small...
Source: https://associationsnow.com/2021/08/five-ways-get-better-small-talk/
Quality Communication in the Time of COVID
Published Tue, 08/24/2021 - 14:00
The executive director of the Oregon Dental Association explains how they have increased the quantity and quality of informative content with limited time and resources.
The pandemic has affected associations in ways no one could have predicted. Eighteen months after COVID first sent us into lockdown, it continues to demand flexibility, strategic pivots and patience.
Communication...
Source: https://associationsnow.com/2021/08/quality-communication-in-the-time-of-covid/
