The queen of soft skills is an essential element for leaders to cultivate. Get some pointers from our archives on how to get emotionally smarter.
Tough times call for a strong understanding of your own emotions, and the emotions of others, when making decisions.
So perhaps the trials of the past year-plus are why emotional intelligence (EQ) has been top of mind for many...
Good Reads You Might Have Missed: Emotional Intelligence
Published Thu, 08/26/2021 - 02:00
Source: https://associationsnow.com/2021/08/good-reads-you-might-have-missed-emotional-intelligence/
Membership Pro Tip: Foster Better Engagement and Networking
Published Thu, 08/26/2021 - 02:00
A helpful and popular added benefit gives members a more in-depth and time-saving connection to their professions—and their peers.
Giving members dedicated content for specialized areas gives them a deeper connection to their professions beyond the big picture, says Melanie Claus, membership director at the Association of Energy Engineers.
AEE offers members “divisions,” which are...
Source: https://associationsnow.com/2021/08/membership-pro-tip-foster-better-engagement-and-networking/
Key Considerations for Optimizing the Mobile Workforce
Published Thu, 08/26/2021 - 02:00
With the events of 2020 requiring millions of workers to transition to working from their homes, many businesses have been forced to reconsider their definition of a workplace and how managers can effectively monitor, coach and communicate with remote and at-home workers.
As an increasing number of contact centres transition to working from home and coworking environments, the challenges...
Source: https://www.callcentrehelper.com/optimizing-mobile-workforce-188829.htm
A Surge in Members Is Great, But How Do You Keep Them?
Published Wed, 08/25/2021 - 02:00
Figuring out how to hold on to a record number of new members sounds like a good problem, but it requires a long-game strategy. The American Nurses Association shared tips during #ASAE21 about its success in crisis—and how to sustain it.
Crises are not one-offs. They never stop and—just to make it interesting—you rarely get a heads-up on when the next one will strike. This is why it’s good to...
Source: https://associationsnow.com/2021/08/a-surge-in-members-is-great-but-how-do-you-keep-them/
What is Call Center Burnout and How to Overcome It?
Published Tue, 08/24/2021 - 16:00
The career of a call center agent is often short-lived, with research suggesting that call center workers aged between 20 and 34 years old stay with an organization only about one year on average.
Many of those working in call centers experience high levels of stress, which all too often leads to call center burnout.
The high expectations and pressures put on call...
Source: https://www.freshworks.com/freshcaller-cloud-pbx/call-center-talk/call-center-burnout-blog/
