Small talk is necessary—some might say a necessary evil—for association professionals looking to expand their networks. Though you may never learn to love small talk, you can learn to use it more effectively. Start with these five tips.
“Hot enough for you?” “So, what do you do?” “Are you from around here?”
If these questions make you cringe, you’re not alone. Plenty of people dislike small...
Five Ways to Get Better at Small Talk
Published Tue, 08/24/2021 - 14:00
Source: https://associationsnow.com/2021/08/five-ways-get-better-small-talk/
Quality Communication in the Time of COVID
Published Tue, 08/24/2021 - 14:00
The executive director of the Oregon Dental Association explains how they have increased the quantity and quality of informative content with limited time and resources.
The pandemic has affected associations in ways no one could have predicted. Eighteen months after COVID first sent us into lockdown, it continues to demand flexibility, strategic pivots and patience.
Communication...
Source: https://associationsnow.com/2021/08/quality-communication-in-the-time-of-covid/
How Can Jitter Frustrate Your Customers?
Published Tue, 08/24/2021 - 02:00
These days, most telecommunications traffic is routed through a packet-switching network, and it is frequently routed over the public internet. For example, speech data is converted into packets for call participants and routed ‘towards’ a receiver.
However, packet switching networks do not guarantee that packets will arrive on the same path as their destination.
The dreaded Jitter is...
Source: https://www.callcentrehelper.com/how-jitter-frustrate-your-customers-188545.htm
Meetings Pro Tip: The Power of Props
Published Tue, 08/10/2021 - 01:00
Trying to keep virtual attendees engaged? One tactic: Give your speakers some props to work with.
After a year-plus of Zoom calls and virtual events, people need something a little fresher to keep their attention.
A pop of visual interest or energy can provide exactly that. One approach to try: Dig through your association’s prop closet so your speakers have something to handle...
Source: https://associationsnow.com/2021/08/meetings-pro-tip-the-power-of-props/
Customer Journey Map Advice for Digital-first CX
Published Mon, 08/09/2021 - 13:00
Tamsin Dollin at NICE CXone shares customer journey mapping advice for today’s digital-first CX.
Thanks to global positioning systems (GPS), we mastered mapping journeys. They tell you where you are in unfamiliar places, get you from one place to another, can monitor personal movement, and more. That’s like this customer journey map template we’re giving you.
Combined with expert advice...
Source: https://www.callcentrehelper.com/customer-journey-map-advice-186629.htm
